New Ways of Working: Yahoo! Still Doesn’t Get it

homeworking

Today’s digital networked technologies allow people to be productive almost anywhere at anytime, whether they are working individually or in teams, and yet most organizations still adhere to regimented start and end times to the workday. While there might be good reasons for this in terms of job or sector specific activities requiring manual work, face-to-face collaboration and/or schedule-dependent activities, it is not required for the vast spectrum of non-manual and non-concurrent tasks engaged in by knowledge workers.

But I am not suggesting that knowledge workers should never engage in face-to-face time with their colleagues and clients – there is definitely value in bringing human beings together, as many Silicon Valley companies that swung the pendulum too far towards remote working have started to appreciate.

For me, a knowledge worker, life today is not regimented along the lines of an 8 to 10 hour x 5-day office-based workweek, and nor is it about working exclusively as a solo but digitally connected freelancer. Instead it revolves around a blend of both home-based and workplace-based productivity – what I call ‘at home days’ and ‘away days’. And this logical blending of these two modes of working is what the current debate around Yahoo! CEO Marissa Mayer’s banning of working from home largely fails to acknowledge.

In my next few blogposts I will explain what the blending of these two modes of working looks like, and in doing so elaborate further on the lifeworking concept. In this post I will describe ‘at home days’ – Yahoo! please take note.

My at home days always start with breakfast with my wife and children before waving my wife off to work and taking the kids to School. I then do a training session on my bike for an hour or two, while at the same time listening to podcasts about leadership, philosophy, art history or any other idea I am exploring (don’t worry – I only use one earphone bud, and always wear a helmet). I then return home for shower and lunch before afternoon working – email, conference calls, working on a paper, managing my social media, speaking with my accountant or whatever other priorities are on my desk.

I also frequently invite colleagues and clients to my house for afternoon meetings, typically at the kitchen table, and I have invested in a good coffee machine. But I only do this if it is convenient for the other – I would never ask someone to disrupt their own day to go out of their way to come to me. Fortunately I live between Antwerp and Brussels, and a lot of people commute between the two cities. So if it is convenient, then I invite people to visit. Some people have asked me if it feels weird inviting people to my home for meetings, but why should it be weird? Okay, the living room sometimes looks a bit of a disaster when they arrive – three kids have an ability to do that.

I actually find that meeting at home brings an informality and authenticity to interactions that rarely happen in a business setting. When we first moved to Belgium we rented a really crappy 1970s era house as we were unsure about our next move – it had salmon coloured carpet, and really tacky cork wall covering on the staircase. But so what – if people were to judge my professionalism by a rented house, then they were probably not the kind of people that I would like to be around.

I also offer to visit my clients and colleagues residences if I know they sometimes work from a home office and it is convenient for both of us. I am still perplexed by how reluctant many people are when I suggest it. I mean, it is not like I am suggesting we meet naked in a sauna or something.
My favourite client meetings of all happen on a bicycle – one of the CIOs with whom I work loves to cycle, and we try to ride together at least once a month. These days, those rides are much more about our friendship than any specific projects. Thanks Herman!

In the late afternoon I collect the kids from school and get them started on hobbies, sports or homework. I do another couple of hours of work in the late afternoon, which might also involve some more drop-in visitors. I never ask the kids to tidy-up especially because clients are coming, and sometimes the kids need to interrupt my meetings or conference calls for an important question – like where to find the toilet paper. Or maybe Charlie just needs a quick hug, and sits on my knee for a minute.
My kids are mindful of when I am on a call, but I do not ask them to tiptoe around the house and be silent. Of course, there is sometimes the occasional screaming match between my two youngest, or my 12 year old forgets I am speaking with someone and decides to play his favourite track on Spotify at full blast.  At moments like this I usually shout a little reminder from my desk: ‘hold it down kids.’

My at-home approach has never gotten in the way of having meaningful interactions with my colleagues and clients. Indeed, the overwhelming response of people to experiencing my family has been positive, and I think they like meeting my kids whether in person or in a virtual sense. I believe that the most important thing is ultimately what you deliver – if I am credible and deliver exceptional work, then people are not too concerned about sharing a Skype call, video shoot or at-home business meeting with Ries, Hannah and Charlie.

In the early evening I prepare dinner, depending on whether Anne-Mie has been to her office or not as she also likes to cook. We then eat and relax as a family until the kids’ teeth brushing, pyjamas and bedtime at around 8pm. For these hours, screen time (computer, phone, tablet) for me and everyone else is forbidden. Once or twice a week, after dinner, I take my eldest son Ries to his nearby BMX club, and while he trains I cycle on the velodrome that surrounds the BMX track. I never listen to podcasts on the track of course – being on the piste with 50 or 60 other cyclists is just a wonderful immersive experience of the senses which I find almost therapeutic.

Later in the evening I might sit with Anne-Mie at our kitchen table or on the sofa, both of us with laptops open, but also talking about the day. Evenings might also involve conference calls or interactions with people working in different time zones. One of the funny things is that I can honestly say is all of my professional colleagues and clients are people I like, so often the afternoon meetings and evening phone calls and interactions do not really feel like working in a strict sense of the word. It is also about connecting and catching up and sharing ideas.

I think that my experience demonstrates that if organizations were only focused upon productivity outputs rather than inputs we might fundamentally question the assumption that week day family and leisure time be constrained to early mornings and evenings.  My ‘at home days’ mesh leisure, work and family – there is no compartmentalization, and many of the activities overlap. This is the very meaning of lifeworking, and something that Yahoo! CEO Marissa Mayer fails to understand.

In my next blogpost I will go deeper into lifeworking by explaining ‘away days’ and elaborate upon why organizations struggle to adopt these kind of future work practices.

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